Refund policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in resalable condition, with original packaging where applicable. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@pavoniq.com. If your return is accepted, we will provide instructions on how and where to send your package. Please do not send products back without first contacting us and receiving return instructions.

Unless an item is defective, damaged, or incorrect due to our error, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at support@pavoniq.com with questions about a return.

Damages and Issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and provide an appropriate resolution. Please include your order information and, when helpful, photos showing the issue.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return for health, hygiene, safety, or other product-specific reasons. Any product-specific exclusions will be identified on the applicable product page when relevant.

Gift cards are not eligible for return.

Please contact us if you have questions or concerns about whether a specific item is eligible for return.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union and applicable law provides a cooling-off right, you may have the right to cancel or return your order within 14 days without providing a reason. Returned merchandise must meet applicable return-condition requirements, subject to any rights provided by law.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping charges, if any, are non-refundable unless required by applicable law.