Shipping policy
At PAVONIQ, we aim to make your shopping experience simple and straightforward. The following information explains how shipping and delivery are handled for orders placed through pavoniq.com.
Order Processing
Orders are processed before shipment. Processing times may vary depending on the product, availability, fulfillment location, weekends, holidays, and order volume.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
Shipping Rates
Available shipping methods, shipping costs, and applicable delivery estimates will be displayed at checkout before you complete your purchase.
Estimated Delivery
Delivery times shown during checkout or after shipment are estimates and are not guaranteed. Delivery times may vary depending on destination, carrier, fulfillment location, weather, holidays, customs, and other circumstances outside our reasonable control.
Multiple Packages
Products in the same order may occasionally be fulfilled from different locations. If this occurs, your order may arrive in separate packages and you may receive more than one tracking number.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information at checkout. Please contact us at support@pavoniq.com as soon as possible if you notice an error in your shipping address.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Lost, Delayed, or Missing Packages
If your tracking information shows an unexpected delay or you believe your package may be missing, please contact us at support@pavoniq.com with your order number so we can review the situation.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly at support@pavoniq.com. Include your order number and, when helpful, photographs of the item and packaging so we can review the issue.
International Shipping
International shipping availability, if offered, will be displayed at checkout. International orders may be subject to customs duties, taxes, import fees, or other charges depending on the destination. Any applicable charges and responsibilities will be handled according to the requirements presented during checkout and applicable law.
Returns
Please review our Return and Refund Policy for information regarding returns, return shipping, and refunds.
Questions
If you have questions about shipping or an existing order, contact:
PAVONIQ
Operated by Tasty Snacks Vending LLC
support@pavoniq.com